Privacy Policy

1. Information We Collect

We collect information in several ways depending on how you interact with our platform.

Information You Provide
When requesting an estimate, creating an account, or contacting us, you may provide:

• Name
• Email address
• Phone number
• Property address
• ZIP code
• Service preferences
• HVAC system details
• Messages or comments
• Company information (for contractors)

Automatically Collected Information
When visiting our website or using our services, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referral source
• Date and time of visits
• Approximate geographic location
• Cookie identifiers
• Session information

Account Information
If you create a contractor account, we collect:

• Login credentials
• User profile information
• Company settings
• Pricing information
• Activity logs
• Usage information

2. How We Use Your Information

We use your information to:

• Generate HVAC price estimates
• Connect homeowners with participating contractors
• Deliver requested services
• Operate contractor dashboards
• Send estimate confirmations
• Send lead notifications
• Improve our pricing algorithms
• Analyze website performance
• Detect fraud and abuse
• Respond to customer support requests
• Comply with legal obligations

3. Lead Sharing

One of SurePrice's primary purposes is connecting homeowners with HVAC contractors.

When you request an estimate, the information you submit may be shared with the contractor associated with that quote widget so they can:

• Contact you
• Schedule appointments
• Provide estimates
• Perform requested services
• Answer your questions

SurePrice does not sell homeowner lead information to unrelated third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember preferences
• Maintain login sessions
• Improve website performance
• Measure advertising effectiveness
• Understand visitor behavior

These technologies may include:

• Cookies
• Pixels
• Local Storage
• Session Storage

You may disable cookies through your browser settings, although doing so may affect website functionality.

5. Analytics

We use analytics tools that may include:

• Google Analytics
• Google Tag Manager

These services help us understand:

• Website traffic
• User behavior
• Device information
• Referral sources
• Marketing performance

Analytics providers may collect information according to their own privacy policies.

6. Advertising

We may use advertising technologies including:

• Google Ads
• Remarketing audiences
• Conversion tracking

These services may use cookies to deliver more relevant advertisements.

7. Communications

We may contact you regarding:

• Requested estimates
• Appointment confirmations
• Service updates
• Account notifications
• Customer support
• Product updates
• Security notices

Where required by law, you may opt out of marketing communications at any time.

8. SMS Communications

I agree to receive transactional messages, account alerts, onboarding notifications, customer support messages, and promotional messages from MC JAGGI HOLDINGS LLC dba SurePrice regarding my free trial, account, and SurePrice services.

• Transactional messages
• Account alerts
• Onboarding notifications
• Customer support messages
• Promotional messages

Message frequency varies based on your interactions with SurePrice.

Message and data rates may apply.

Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.

9. SMS Privacy

SMS consent is not shared with third parties or affiliates for marketing purposes.

Your decision to receive SMS messages from SurePrice is used solely to provide the communications you have requested. We do not sell, rent, or share your SMS opt-in information with third parties for their own marketing or promotional purposes.

10. Payment Information

Certain services may require payment.

Payments may be processed through trusted third-party payment processors such as Stripe.

SurePrice does not store full credit card numbers on our servers.

Payment processors maintain their own privacy and security policies.

11. Data Sharing

We may share information with trusted service providers that help us operate SurePrice, including:

• CRM platforms
• Email providers
• Hosting providers
• Analytics providers
• Customer support tools
• Payment processors
• Notification services

These providers are only given access to the information necessary to perform their services.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

These measures may include:

• Encrypted connections (HTTPS)
• Secure authentication
• Access controls
• Database security
• Routine monitoring

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We retain information only as long as reasonably necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal obligations
• Enforce agreements

Information may be deleted or anonymized when no longer needed.

14. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Request a copy of your data
• Object to certain processing
• Withdraw consent where applicable

To exercise these rights, contact us using the information below.

15. California Privacy Rights (CCPA/CPRA)

California residents may have additional rights, including:

• Right to Know
• Right to Delete
• Right to Correct
• Right to Opt Out of certain data sharing
• Right to Limit Sensitive Personal Information (where applicable)

SurePrice does not sell personal information for monetary compensation.

16. Children's Privacy

SurePrice is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will delete it.

17. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party sites they visit.

18. International Users

SurePrice is operated in the United States.

If you access our services from outside the United States, your information may be transferred to and processed within the United States.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective upon posting the updated policy with a revised Effective Date.

Continued use of SurePrice after changes are posted constitutes acceptance of the updated policy.

20. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Thank you for trusting SurePrice.